Frequently asked questions
Everything to know before you begin.
Straight answers, without jargon. If your question isn’t here, write to us: Rayane answers himself.
- 48 h
- for your 3D render
- 1 h
- free consultation
- 100%
- of the deposit credited to the ring
Price and payment
How much does a custom engagement ring cost?
The price mostly depends on the stone, the carat, the style and the metal. Our rings start around $2,000, diamond included. For a lab-grown diamond ring, our form shows you the price right away, with no waiting for an email.
Why is there no price shown for a natural diamond?
The price of a natural diamond varies a lot from one stone to another. Expect from $6,000: we send you a written quote within 24 hours at most, with the stones we suggest.
How does payment work?
In three steps: a $250 design deposit to start your project, 50% when you approve your 3D render, then the balance when you receive your ring. The deposit is 100% credited toward the final price.
What happens if no design suits me?
Revisions are included, and we adjust the design until it feels like you. If no design suits you after all, we refund $100 of the deposit and keep $150 for the design work already done.
Which payment methods do you accept?
Credit card and bank transfer. The methods accepted for your project are confirmed during the consultation.
Timelines
When will I see my ring’s design?
Your 3D render is ready in about 48 hours, shown from several angles. You see your ring before a single gram of metal is cast.
How long does making the ring take?
About 2 weeks after you approve your 3D render, stone included: any lab-grown diamond can be sourced in that time. More complex pieces take 2 to 4 weeks. You get a clear timeline from the start.
I have a specific date in mind. Is that possible?
Tell us your date in your first message: we’ll tell you right away, honestly, whether it is realistic.
How quickly do you reply?
Usually within one business day. If you send an inspiration image for a lab-grown diamond ring, you receive your price within 24 hours.
Process
How is my ring created?
Your request in two minutes, then the design deposit and your 3D render in 48 hours. A free one-hour consultation to fine-tune it, revisions, your approval, making in about 2 weeks and delivery by hand or by insured shipping. Would you rather talk first? The consultation can also come first.
Is the consultation really free?
Yes, with no obligation. One hour to talk about your story, your budget and the stones, and see what feels like you.
Where do the meetings take place?
By video, or in one of our two private offices in Montréal: downtown (1188 Avenue Union) or in Saint-Laurent (9900 Cavendish Blvd., Suite 200). By appointment only.
Can I change the design before it is made?
Yes. You can ask for adjustments at no extra cost until you approve. Nothing is made until you say yes.
Can I use my own stone or a family piece?
In most cases, yes. Bring it to the consultation: we’ll look together at what is possible to give it a new life.
Trust
Who will design my ring?
Rayane Tebani, a jeweller with a DEP in jewellery-making and more than 500 designs created. You speak with him directly, from the first message until your ring is in your hands.
Natural or lab-grown diamond: which should I choose?
Both are real diamonds, identical to the eye and chemically. A lab-grown diamond costs much less; a natural diamond is rarer. We explain both, without ever pushing you toward one or the other.
Where can I read other clients’ reviews?
Our reviews are public on Google. Read them before you write to us: see Beto Jewelry’s Google reviews.
Quality and care
Are my stones certified?
Yes. Every stone comes with an IGI certificate, which independently confirms its cut, colour, clarity and carat weight.
Which metals do you use?
14K and 18K gold, in yellow, white or rose, and platinum. We advise you based on your lifestyle and your budget.
What is included after delivery?
Cleaning and polishing of your ring, for life. One resizing is also offered after you receive your ring.
Do you offer a warranty?
Yes: 12 months on manufacturing defects. Normal wear and accidents are not covered, but we’ll always give you an honest assessment.
Let’s talk about your ring.
One hour with Rayane, free and with no obligation, by video or in Montréal.
